BUM RAP PRODUCTIONS INC. 241 CANFIELD TERRACE, FREDERICK, MD 21702 - PHONE:(917)-463-1097
Here we've tried to answer common questions regarding your orders including how we process them and what to expect as far as delivery. Should you ever have any questions about your order please feel free to contact us at email@example.com for a prompt reply.
FREQUENTLY ASKED QUESTIONS:
1. What about shipping cost and options?
Shipping is based on your choice of UPS services and charged automatically based on package weight and distance of delivery. Please contact us via email or phone if you require overnight shipment or international rates.
2. How long does it take for my order to ship and arrive?
Items in stock normally ship from within 24-48 hours. Back-ordered items usually ship the following business day after receipt of order. Shipments via UPS normally take 10-12 business days. USPS Standard Delivery via Media Mail is 5-10 business days. Orders to Canada ship via Parcel Post and normally take 7-10 business days.
3. How can I track my order and am I notified if an item is back ordered?
If you wish to be able to track your order there will be an additional charge to cover USPS costs. If we run out of stock of an item we will send you an email informing you that the order is on backorder and will be shipped as soon as stock arrives.
BILLING, PAYMENTS AND RETURNS:
1. How do I return damaged/defective merchandise?
To return an order where the product was damaged or defective, please use the return label found on the back of your invoice slip and ship items to the following address: Bum Rap Productions Inc., 241 Canfield Terrace, Frederick, MD 21702.
2. What is your return policy?
Bum Rap Productions wants you to be completely satisfied with your purchase. We only give returns on damaged or defective items. If you receive a defective item, please enclose a brief note stating the nature of the defect and we will replace it promptly upon return. Please use the return label on the reverse side of the packing slip and send it back to us via UPS.
3. What if my shipment is damaged?
When making a return, place the item in the package it arrived in and send it back to us via UPS. For your convenience, please use the label on the back of your packing slip. Don't forget to include a brief note stating the reason for the return and ship to: Bum Rap Productions Inc., 241 Canfield Terrace, Frederick, MD 21702.
4. Is it possible to cancel or change an order?
Because of rapid next-day order processing, orders for in-stock items can not be canceled or changed.
5. Is it possible to make a payment with a method other than a credit card?
In addition to credit card orders through Visa and MasterCard, BumRapProds.com also accepts payment via check, postal money order and cashiers check. Orders paid for by personal check will not be shipped until check has cleared.
6. Does BumRapProds.com charge sales tax?
Sales tax is only charged on orders shipping to an address within the state of Maryland.
PRIVACY, SECURITY AND PERSONAL INFORMATION:
Q: Is my order secure?
A: Yes. All online orders are 100% secure through encrypted SSL technology. We have taken every step to ensure the safety of your personal information.
Q: Do you store credit card numbers?
A: No. BumRapProds.com does not maintain a database of credit card numbers and names thereby eliminating the possibility of anyone obtaining your credit information for misuse from your account history information.
Q: Do you share my email address with any other companies?
A: No. Our policy at BumRapProds.com dictates that we do not share personal data about our customers with anyone outside of our company unless necessary for order processing for example UPS or other carriers. To remove your email address from our mailing list simply send an email to firstname.lastname@example.org.
Q: I would like to send an order as a gift. Will the price appear on the packing slip?
A: If you send an order to an address other than the billing address on your account prices will not be included on the packing slip.
©2003 Bum Rap Productions and the BumRapProds.Com website is protected by copyright & trademark laws.
All rights are reserved. All 18 U.S.C. 2257 documents are on file as required by law. All models are over 18.